If your card is declined due to one of the reasons mentioned below, we’ll send you a text* message explaining what happened.  

  • Incorrect PIN Entered
  • Point of Sale Timeout
  • Linked Funding Card is Closed or Expired
  • Linked Funding Card Billing Address or Security Code Does not Match
  • Linked Funding Card Account has Insufficient Funds
  • Inspired Card not Activated
  • Inspired Card is Locked or Closed

If you have additional questions, simply reply to the text message or chat with us using the chat option in the lower right corner of your screen and we will be happy to assist you.


The Inspired Debit Mastercard® is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license by Mastercard International Incorporated. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.  Certain terms and conditions are associated with the approval, maintenance, and use of the Card. You should consult your Cardholder Agreement. If you have any questions regarding the Card or such terms and conditions, you can contact us toll-free at 1-800-205-9347. If live agents are unavailable, you will be able to receive most account information by following the automated prompts, or by logging into your account on the Inspired mobile app.

*Standard message and data rates from your wireless service provider may apply.

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